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Audio troubleshooting in System Preferences If you are having audio problems, and you can't resolve them within the Lync for Mac client, you can specify the input and output devices in your system sound settings: • Open System Preferences and select Sound. • Select the appropriate settings for 'Output' and 'Input'. Each output and input device can have its own level settings. For example, a USB headset will have an independent volume setting from the internal speakers, or from headphones or external speakers plugged into the 1/8' audio out port.

The built-in microphone on a Mac will also have a different input volume from a USB headset microphone. Setting the input between half and full seems to be appropriate. Clearing preferences and starting over If other troubleshooting does not solve the problem, it may be necessary to clear all preferences for Lync for Mac and then set it up as if it were a new installation. It is usually unnecessary to reinstall the application. To clear out all preferences and other files associated with Lync: • Quit Lync for Mac. • In your Home folder, open the Library folder.

Note that Mac OS X 10.8 and later hides your Library folder. To access it: • Press Command-Shift-g, or from the Go menu, select Go to Folder.

• In the Go to Folder drop-down window, enter ~/Library, and click Go. Add text to photo app for mac computer. • Remove the following files from your Library folder: • /Users/username/Library/Preferences/com.microsoft.Lync.plist • /Users/username/Library/Preferences/ByHost/MicrosoftLyncRegistrationDB.xxxx.plist • /Users/username/Library/Logs/Microsoft-Lync-x.log (This file is present only if you turned on Lync Logging.) • /Users/username/Library/Logs/Microsoft-Lync.log • In your Documents folder, remove the following: • /Users/username/Documents/Microsoft User Data/Microsoft Lync Data • Optionally, also remove Microsoft Lync History. This will delete saved conversations.

For Mac users, the conversation history is not saved to the, but instead is saved locally to the Mac. Best antivirus for macbook pro. To delete the history, remove: • /Users/username/Documents/Microsoft User Data/Microsoft Lync History • Open Keychain Access from the /Applications/Utilities folder: • Delete any keychains on the left that look like the following, where emailaddress is your email address: OC__KeyContainer__emailaddress • In your Login keychain, delete the following, where emailaddress is your email address: emailaddress.cer • In the /Users/username/Library/Keychains folder, delete all files that look like the following, where emailaddress is your email address: OC__KeyContainer__emailaddress.